We stand behind our products 100%. We care deeply about your satisfaction and our Client Care Team is always here to help.
If you’re not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 7 days from receipt of the product. Proof of purchase is required for a refund.
Design Works does not accept returns on the following items: custom upholstery, cribs, fabric swatches, fabric yardage, open wallpaper, wallpaper swatches, custom orders, Art, final sale items.
Returns are refunded in the original method of payment (M.O.P.) for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws. Returns sent via USPS that arrive with postage due will be returned to sender.
A one-time price adjustment is offered when an original sales receipt or proof of purchase is presented within 30 days of order delivery.
To return an item, simply follow the instructions on your packing slip and send the items with the packing slip and all original packaging to:
Design Works Returns Department
181218 McDurmott E
Irvine, CA 92614
STOCKED NON-FURNITURE ITEMS
We accept returns for non-furniture items within 7 days of delivery, with a receipt or proof of purchase. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.
Furniture is carefully inspected prior to shipment, we ask that you inspect your pieces upon receipt. For items received via White Glove Delivery, your signature is required at the time of delivery. If a defect is discovered, please contact our Customer Care team at firstname.lastname@example.org. Furniture that is refused due to size will be exchanged for merchandise or shop credit only. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.
Please note that a restocking fee of up to 25% of the product price may be charged.
Custom order items are made to order especially for you and may only be canceled or changed within 24 hours of submitting the order. We do not accept returns on these items. Custom orders include upholstered furniture, paint, grasscloth, and wallpaper.
FINAL SALE & CLEARANCE ITEMS
Please note that Final Sale and Clearance items are not returnable or exchangeable except for manufacturing defect. These items are identified by .99 endings in price.
Questions? Contact our Customer Care team at email@example.com. Our Customer Care team is available Monday through Friday from 9 am to 4:00 pm (PT)
Custom furniture orders may be canceled within 24 hours of submitting the order.
We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.
When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. Within an hour or so, your order is transmitted to our fulfillment center and can no longer be modified in any way. We hope that in most cases this expedited order process works to your advantage; however we recognize that it can make it difficult to cancel or modify your order.
If we are unable to cancel your order, you can always return your order to us for a full refund of the merchandise value.
In some cases, it is possible cancel backordered items on your order, since they are not scheduled for immediate shipment. To speak with our Customer Care team to inquire about canceling or changing an order that’s already been placed, please contact us at firstname.lastname@example.org. We are available to assist you Monday through Friday from 9 am to 4:00 pm (PT).